Shipping Policy
Queer Ink Bookstore - Shipping Policy (India Only)
Our Commitment:
Queer Ink Bookstore is committed to delivering your chosen books and items promptly and reliably within India.
Shipping Within India:
- We currently offer shipping exclusively within India.
- All orders are processed and dispatched within 24 hours of successful payment clearance.
- We partner with reputable courier services to ensure safe and timely delivery.
- Delivery times may vary depending on your location within India. Typically, you can expect delivery within 3-7 business days after dispatch.
- You will receive a tracking number via email or SMS once your order has been dispatched, allowing you to monitor your shipment's progress.
Shipping Charges:
- Shipping charges are an extra charge of ₹100.00 per item to maintain the sustainability of India’s only independent queer-owned publishing agency.
Delivery Address:
- Please ensure your delivery address is accurate and complete to avoid delays or delivery issues.
- We are unable to deliver to P.O. boxes.
Delivery Delays:
- While we strive to meet our 24-hour dispatch commitment, unforeseen circumstances such as public holidays, natural disasters, or logistical issues may cause delays.
- We will make every effort to communicate any potential delays to you promptly.
Contact Us:
- If you have any questions or concerns regarding your order or shipping, please get in touch with us at info@queer-ink.com
Important Notes:
- This shipping policy applies only to orders placed within India.
- We reserve the right to modify this shipping policy at any time.
- March 27, 2025.
Refund Policy
Queer Ink Bookstore - Refund Policy
Our Goal:
We want you to be delighted with your purchases from Queer Ink Bookstore. If, for any reason, you're not entirely satisfied, please review our refund policy below.
Eligibility for Refunds:
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon opening the package, providing clear photographic evidence.
- We will offer a replacement or a full refund, depending on the item's availability and your preference.
- Incorrect Items:
- If you receive an item different from what you ordered, please contact us immediately upon opening the package, providing clear photographic evidence.
- We will arrange for the correct item to be shipped or provide a full refund.
- We will make arrangements for you to pick up the incorrect item.
- Non-delivery:
- If your order does not arrive within a reasonable time frame, please contact us after the tracking information shows no movement. We will contact the courier, and if the parcel is deemed lost, we will issue a full refund or send out a replacement item.
Non-Refundable Items:
- Due to the nature of some products, certain items may be non-refundable. This may include, but is not limited to:
- Digital downloads.
- Items that have been significantly used or damaged by the customer.
- Any item returned after the allowed return period.
Refund Process:
- To initiate a refund, please email us at info@queer-ink.com with your order number, details of the issue, and clear photographic evidence.
- We will provide instructions on how to return the item, if applicable.
- Refunds will be processed within five business days of receiving the returned item or confirming the refund eligibility.
- Refunds will be issued using the original payment method.
Return Shipping:
- If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
- In other cases, the customer is responsible for return shipping costs.
Cancellations:
- Orders can be cancelled before they are dispatched. Once an item is dispatched, the return policy will apply.
Important Notes:
- This refund policy applies only to orders placed within India.
- We reserve the right to modify this refund policy at any time.
- March 27, 2025.
Cancellation / Return / Exchange Policy
Queer Ink Bookstore - Cancellation, Return, and Exchange Policy
Cancellation Policy:
- Order Cancellation:
- You can cancel your order before it has been dispatched.
- To cancel an order, please get in touch with us immediately at info@queer-ink.com with your order number.
- If the cancellation is successful, a full refund will be processed using your original payment method.
- Once an order has been dispatched, it cannot be cancelled. The return policy will then apply.
Return Policy:
- Eligibility for Returns:
- Returns are accepted for damaged, defective, or incorrect items received.
- To be eligible for a return, contact us immediately upon opening the package and provide clear photographic evidence.
- Items must be returned in their original condition and packaging.
- Return Process:
- Contact info@queer-ink.com with your order number and issue details, including clear photographic evidence.
- We will provide instructions for returning the item.
- We will process your refund or exchange upon receiving the returned item and verifying its condition.
- Return Shipping:
- If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
- If the return is due to a change of mind or other reasons not attributable to our error, the customer is responsible for return shipping costs.
- Non-Returnable Items:
- Due to the nature of some products, certain items may be non-refundable. This may include, but is not limited to:
- Digital downloads.
- Items that have been significantly used or damaged by the customer.
- Any item returned after the allowed return period.
- Due to the nature of some products, certain items may be non-refundable. This may include, but is not limited to:
Exchange Policy:
- Eligibility for Exchanges:
- Exchanges are offered for damaged, defective, or incorrect items received.
- Exchanges are subject to product availability.
- To be eligible for an exchange, you must contact us immediately upon opening the package and provide clear photographic evidence.
- Exchange Process:
- Contact us at info@queer-ink.com with your order number, the details of the issue, and clear photographic evidence.
- We will provide instructions for returning the item and arranging the exchange.
- If the desired exchange item is unavailable, a refund will be processed.
- Exchange Shipping:
- We will cover the shipping costs if the exchange is due to our error.
- The customer is responsible for shipping costs if the exchange is due to a change of mind or other reasons not attributable to our error.
General Notes:
- This policy applies to orders shipped within India.
- Queer Ink Bookstore reserves the right to modify this policy at any time.
- March 27, 2025.