Sepal Teacup Set of 2

Thank you for shopping with us! We’re a small business that lovingly creates and ships handmade ceramic products, soaps, and candles. Please read our shipping policy carefully before placing your order.

Order Processing

• Orders are processed within 5–7 business days after payment confirmation.

• Processing time may be extended during holidays, sales, or peak seasons.

• Custom or made-to-order items may take longer; timelines will be communicated accordingly.

Shipping Providers

We use a variety of trusted courier partners to deliver your orders safely and efficiently. The courier service is selected based on your location, product size/weight, and service availability at the time of dispatch.

Shipping Timeframes

• Delivery timelines vary by location and courier partner.

• Once dispatched, we are not responsible for delays caused by courier services, weather, incorrect addresses, or unforeseen circumstances beyond our control.

Incorrect Address

• Customers are responsible for providing the correct shipping address.

• If an incorrect or incomplete address is provided, we are not liable for lost or undelivered packages.

• Re-shipping fees will apply if a parcel is returned to us due to incorrect address details.

Damaged Parcels

If your parcel arrives damaged, please refer to our Return Policy. We can only address damage claims if:

• An unboxing video is provided showing the sealed package being opened.

• The video is shared within 7 days of delivery.

Without this video evidence, we cannot offer replacements, as we are not liable for courier-related damages.